Refunds & Returns Policy
At AI Love Dolls, we prioritize customer satisfaction and quality assurance. Due to the nature of our products, we have specific guidelines for returns and refunds to maintain the integrity and safety of our items. Please review the policy below to understand our requirements and terms.
Return Eligibility
To be eligible for a return or exchange, items must meet the following conditions:
Unused Condition
Items must be in an unused condition. We do not accept returns or refunds for items that have been used, as we cannot resell or guarantee the safety of such products.
Original Packaging and Tags
The item must be returned in its original packaging, with all tags attached. This ensures that items are in a resalable condition.
Return Window
Returns or exchanges must be requested within 30 days of receiving the item. Items returned outside of this window will not be eligible for a refund or exchange.
Refund Process
Refund Approval
Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility criteria. We will notify you of the approval or rejection of your refund via email.
Refund Timing
If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that the original shipping fees are non-refundable, and you are responsible for any return shipping costs.
Exchanges
If you would like to exchange an eligible item, please contact our support team at [email protected] to initiate the exchange process. Exchanges are subject to product availability, and you may be responsible for additional shipping costs.
Damaged or Defective Items
Reporting Damages or Defects
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item at [email protected]. Our team will guide you through the process for a replacement or exchange, depending on stock availability.
Inspection and Verification
Returned items reported as defective will be inspected upon receipt. If the defect is confirmed, we will replace the item or issue a full refund, including return shipping costs.
Non-Returnable Items
Certain items are ineligible for return or exchange, including but not limited to:
- Used or Opened Items: We do not accept returns for items that have been used or removed from original packaging.
- Items Without Original Packaging or Tags: Items missing original packaging or tags cannot be returned.
- Items Returned After 30 Days: Products returned after the 30-day return window are not eligible for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where an item is confirmed as damaged or defective upon receipt. In such cases, AI Love Dolls will cover the return shipping expenses.
Cancellations
Order Cancellations
Orders may be canceled within 24 hours of placement by contacting our support team at [email protected]. Cancellations requested after this period cannot be guaranteed, as items may already be in processing or shipping stages.
Final Sale Items
Certain items marked as “Final Sale” are not eligible for return, exchange, or refund. These items are clearly marked on the product page, and purchasing them indicates acceptance of these terms.
Contact Us
For any questions regarding this policy or to initiate a return, refund, or exchange, please contact our support team at [email protected]. Our team is here to help and will respond within 1-2 business days.